Out With The Old, In With The.... New?

We recently sat down with a law firm to discuss the outsourcing of their transcription department. A partner of the firm had gotten wind of how one Sydney law firm had done away with their three dicta-typists and 4 days of backlog and was keen to do the same thing. We agreed to meet at their office. It turned out to be an amusing meeting. It went like this.

We met with their Admin Manager as well as their COO. The first half of the meeting went as scheduled. Calmly, the admin manager raised some concerns which we warmly settled. She then told us she began her career as a typist and how no typist could ever beat the accuracy and efficiency of a typist in house. We then discovered they were recording on tape recorders from the 1990's.

This law firm was by no means suffering but their potential was being severely stunted.

Transcription outsourcing is a product of technology and keeping up with technology is the key to good business. Law firms all over the world are adapting and LPO's have a big role to play.

Outsourcing your transcription department is a simple and valuable capability, one that is becoming vital to the competitive nature of law firms. All that changes is your word processing department disappears from your office, you free up space and your lawyers see their recordings magically appear in front of them moments after saying them.....well not instantaneously but it will surprise them. And the money saved.

They might complain for a day or two.....then they'll pick up their iPhone and command Siri to call their wife on a hands free device all while driving and flicking through the touch screen for the next song.

Although some laws we abide by may be ancient, many aren't and many more are being created today for the better. Legal transcription is just one key to open the next door.